HELP & SERVICE DESK SUPPORT

NO MORE UNSATIFIED CLIENTS, WE WILL BE ALWAYS READY TO LOG ALL INTERNAL AND EXTERNAL REQUESTS, FOLLOW UP ON DAILY BASIS UNTIL COMPLETION ANF GET FEEDBACKS. YOUR BUSINESS WILL ALWAYS IMPROVING.

LOG REQUESTS

WE ARE USING ROBUST SOFTWARES TO LOG ALL REQUESTS AND PROCESS TROUBLESHOOTING.

MONITOR & FOLLOW UP

FOLLOW UP ON DAILY BASIS ON ALL LOGGED REQUESTS BASED ON THE URGENCY AND PRIORITY AND MAKE SURE THEY ARE ALL UNDER PROCESS IN ORDER TO SOLVE THE ISSUE AND SATISFY THE REQUESTER.

TAKE CORRECTIVE ACTIONS

MAKE SURE THAT THE CORRECTIVE ACTIONS ARE DONE AND PROBLEMS ARE SOLVED.

ANALYSE & SUGGEST CONSTRUCTIVE ACTIONS

ANALYSE TREND DATA AND MAKE SURE TO SUGGEST NEW INITIATIVES THAT WILL LEAD TO SATISFY REQUESTERS AND CLIENTS.